Contact Us
At Herz P1, we’re committed to providing excellent customer experiences and helping you get the most out of your purchase. If you have any questions we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order.
Returns and Exchanges
For return requests, please email support@herzp1.com or call (877) 309-3614 first for return instructions. Our team will provide the return address and guide you through the return process. It is important that you return the items within 90 days of arranging it.
Learn more about our returns policy here.
Reach Us by Email (fastest response time!)
We aim to respond within 24 hours during our working hours of Monday - Friday, 9:00 am to 5:00 pm.
Reach Us by Phone
US Customer Support: (877) 309-3614
Phone Support: 9:00am - 5:00pm Eastern
Please note: We are currently experiencing very high call volumes. The best and fastest way to contact us is by email (see above) or SMS to +1 (888) 256-4198.
Outside of our phone working hours, you can send us an SMS or email, and we’ll get back to you on the next business day. Please include your name and order number if your message is about an existing order.
Company Details
Herz P1
470 W Broad St
Unit #5116
Columbus, OH ,43215
United States